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★★★★★Je recommande fortement cette agence de location à Fès. Une prise en charge très rapide et une efficacité exceptionnelle.
COSTA CAR customer reviews in Fes
COSTA CAR’s customer reviews in Fes are published on Google, visible to everyone and verifiable: 4.9/5 from 257 reviews. On this page you will find excerpts copied exactly as published, six video testimonials filmed at Fes-Saïss airport, and what our customers most often remember about their car rental in Fes.
4.9★★★★★257 Google reviews · agency open 24/7
Google reviews of our car rental in Fes
7 reviews reproduced word for word, with the name and date published by their authors. Scroll through them, then open the Google listing to read all 257 reviews.
Customer testimonials filmed at Fes-Saïss airport
Six short videos shot as the keys were handed over, with the customers’ consent. They show exactly what awaits you when you land.
What you see in these videos is the usual process for a car rental at Fes airport: a COSTA CAR agent waits for the customer at the exit of the arrivals hall, walks with them to the car parked in the airport car park, carries out the vehicle inspection with them and hands over the keys. The testimonials are recorded straight afterwards, in a few sentences and in the customers’ own words.
The airport welcome is available 24/7: the flight is tracked in case of delay, no night surcharge or airport fee is charged, and the same service is offered at Fes train station, at your hotel, your riad or your home in every district of the city (details on the services page).
The three things that come up most in your reviews
Reading back through the reviews published on Google, three topics come up again and again. For each one, here is what customers write, then what we actually do to deserve it. The quotes are reproduced in their original French, exactly as published; their meaning in English is given in the paragraph that follows.
1. Punctuality and a fast pick-up
“Une prise en charge très rapide et une efficacité exceptionnelle”Walid Hemissi, Google review
“Personnes très sérieuses et réactives et surtout ponctuelles”Oumaima Chaffag, Google review
“A very fast pick-up and exceptional efficiency”, “very serious, responsive and above all punctual people”: the car is ready at the agreed time, whether the keys are handed over at the airport, at Fes train station, at your hotel or at your riad. For arrivals by plane, we track the flight: if landing is delayed, the agent waits. The vehicle inspection is carried out with you, jointly, and you are on your way within minutes.
2. A responsive, attentive team, before and after
“très professionnelle et à l’écoute”, “répond très vite aux messages”Nada Ntitah, Google review
“réactif, sympathique et arrangeant”Isma Bela, Google review
“Very professional and attentive”, “replies to messages very quickly”, “responsive, friendly and accommodating”: you have a direct contact on WhatsApp or by phone, 24/7, in English or French. A change of dates or model (subject to availability), a question about your route, something unexpected on the road: we answer. Roadside assistance is included for the whole rental, with a replacement vehicle if necessary.
3. A reasonable, all-inclusive price, even at the last minute
“disponibles et réactifs, attentifs aux besoins du client, et pour un prix vraiment raisonnable”Albane Mitrovic, Google review
“assurance comprise, à un excellent prix”Roman Laniel, Google review
“Available and responsive, attentive to the customer’s needs, and at a really reasonable price”, “insurance included, at an excellent price”: the rate shown on the booking calendar is the final price: full insurance, unlimited mileage, delivery, GPS, child seat and additional driver are included. Two of these reviews concern a rental decided at the last minute, after a cancellation elsewhere: subject to availability, a booking the day before or on the day itself is possible, at the same all-inclusive rate.
4.9/5257 Google reviews
24/7Delivery day & night
14Recent vehicles
11Automatic models
Transparency
Where our customer reviews come from
All the reviews quoted on this site come from our Google listing “Costa Car”, attached to our agency in Fes (Espace Experts, Av. du Prince Héritier, Ville Nouvelle). They are public: anyone can read them, see the author’s profile and the publication date, without going through us. That is what gives these Google reviews of car rental in Fes their value: they do not depend on the agency that displays them.
4.9/5Average rating on Google
257Reviews published on our listing
7Excerpts reproduced on this site
6Video testimonials at the airport
Our rules
- Reviews are copied exactly as written. The text is neither rewritten nor “improved”; when a review is long, only an excerpt may be quoted, without changing its meaning, and the full review remains readable on Google.
- No review is rewarded. We offer no discount, gift or benefit in exchange for a review. Google’s rules on contributions explicitly prohibit this anyway: a review that is paid for, directly or in kind, or published because of a benefit offered by the business, is considered a fake review.
- Every customer is free to rate us. A review is written by the customer, from their own Google account, whether they are satisfied or not; we have no way of filtering it before publication.
- Videos are filmed with consent. The six testimonials were recorded by our team in the Fes-Saïss airport car park, as the keys were handed over, and are hosted on this site.
How to check for yourself
Open our Google listing, then the “Reviews” tab: there you will find all 257 reviews, sortable by date, with the breakdown of ratings. The 7 excerpts on this page appear there word for word. To learn more about the agency itself, its address and how it works, see the about COSTA CAR page.
Who rents from COSTA CAR in Fes
The reviews reflect the diversity of our customers, who come mainly from France, Belgium and Morocco. Four profiles come up most often.
Travellers arriving from France and Belgium
They land at Fes-Saïss on a direct flight (Ryanair, Transavia, Air Arabia…), often in the evening, and want to leave straight away with a car, with no counter and no airport fees. For them: flight tracking, an agent at the arrivals exit, debit cards accepted and full insurance included. Many choose a city car, often an automatic (Clio 5, Corsa, 208), to get around Fes and then head out to Meknes or Chefchaouen.
Families and Moroccans living abroad, in summer
Summer is the busiest period: families returning home rent for several weeks, in a 7-seater (Dacia Lodgy), an SUV (Duster, Tucson) or an economy city car. Free child seat or booster seat, free additional driver, unlimited mileage to visit family in other cities. Reduced rates for long rentals are available on quote.
Business travellers
Delivery to your office or hotel in the Ville Nouvelle, premium saloon or SUV with automatic gearbox (Mercedes A-Class, Golf 8.5, Audi Q3 Sportback, BMW X2), weekly or monthly rental on quote, and a team you can reach throughout your assignment. Knowing the final price in advance makes the expense claim simpler.
Travellers from elsewhere in Morocco
Residents of Fes or of another city in the Kingdom, sometimes arriving by train: free delivery at Fes train station, at home or in every district (Narjiss, Bensouda, Montfleuri, Imouzzer road…), for a weekend, a family celebration or a trip. Booking online or on WhatsApp, with no online prepayment, free cancellation.
Recent cars for every profile
14 vehicles, 11 of them available with automatic gearbox: economy city cars from 220 MAD (≈ 22 €) per day, SUVs from 300 MAD, 7-seaters from 300 MAD, premium saloons. All these prices are shown all-inclusive on the booking calendar and vary by month.
- Full insurance included as standard, 24/7 assistance
- Unlimited mileage, free GPS and child seat
- Free delivery and return at the airport and throughout Fes
- Credit and debit cards accepted
Rented from us?
Leave your review of COSTA CAR
Your feedback helps future travellers choose their car rental agency in Fes with their eyes open, and it helps us improve. It takes a minute, directly on Google:
- Open our Google listing and tap “Write a review”
- Sign in to your Google account and choose a rating
- Describe what is useful to others: hand-over location, model, time, routes
- Something we could do better? Say so too, that is what helps us move forward
Prefer to write to us directly? WhatsApp on +212 673 92 14 21, e-mail at contact@costacar.com or our contact page.
Questions about our customer reviews
Authenticity, how to leave a review, what to do if there is a problem: the short answers.
Are the reviews shown on this page genuine and verifiable?
Yes. The 7 excerpts are copied word for word from our Google listing, with the name published by their author; we do not alter the text. You can find each of them, along with all 257 reviews, on COSTA CAR’s Google listing. The six videos were filmed by our team at Fes-Saïss airport, with the customers’ consent.
How do I leave a review of COSTA CAR after my rental?
Open our Google listing, tap “Write a review”, sign in to your Google account, choose a rating and describe your experience: hand-over location, model rented, punctuality, contact with the team. There is nothing to send us and nothing is offered in return: it is your review, published under your name.
What should I do if a problem occurred during my rental?
Contact us as soon as possible on +212 673 92 14 21 (phone or WhatsApp), 24 hours a day: breakdown, question about the vehicle inspection, delay… we look for a solution immediately, and the roadside assistance included provides a replacement vehicle if necessary. You of course remain free to publish the review you consider fair afterwards. Our commitments are detailed on the rental conditions page.
Why do the reviews mention Fes airport so often?
Because a large share of our customers fly into Fes-Saïss, often from France or Belgium, and that is where we welcome them: an agent waits at the exit of the arrivals hall, 24/7, and the car is parked in the airport car park, with no airport fees. The full process is described on our car rental at Fes airport page.
Join the customers who recommend us
Book your car in Fes: all-inclusive price, free 24/7 delivery at Fes-Saïss airport and in town, free cancellation.